Pocono Medical Center: Faster Lab Results Using Six Sigma and Lean

Case Study

Abstract: The Pocono Medical Center initiated a Six Sigma/Lean project to deliver blood test results to doctors earlier in the workday. Within about six weeks, the project team implemented a solution. Doctors began to receive blood test results by 6 a.m. for critical care patients and by 7 a.m. for all other patients. Project results also extend outside of the laboratory, contributing to a decrease in overall patient length of stay for the medical center.

Keywords: Case study - Six Sigma - Lean - Laboratory results - Patient length of stay - DMAIC - Patient flow

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